Refund Policy

1. Overview

At Knotic, we want you to be completely satisfied with your subscription. This Refund Policy explains how refunds work for our paid subscription plans.

2. Refund Eligibility

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with your Pro, Max, or Unlimited plan, you can request a full refund within 7 days of your initial purchase.

2.2 After 7 Days

After the 7-day window, no refunds will be issued. However, you can cancel your subscription at any time to prevent future charges. See our Cancellation Policy for details.

2.3 Exceptions

Refunds will not be issued for:

• Partial months of service
• Unused token balances
• Accounts terminated due to Terms of Service violations
• Chargebacks or payment disputes (these may result in account suspension)

3. How to Request a Refund

To request a refund within the 7-day window:

1. Contact us at support@knotic.io
2. Include your account email and subscription details
3. Provide a brief reason for the refund request (optional but helpful)

We will process approved refunds within 5-10 business days to your original payment method.

4. Pro-Rated Refunds

We do not offer pro-rated refunds for partial subscription periods. If you cancel mid-cycle, you will retain access to your subscription until the end of your current billing period, but no refund will be issued for the unused portion.

5. Billing Errors

If you believe you've been incorrectly charged, please contact us immediately at support@knotic.io. We will investigate and correct any billing errors promptly.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

7. Contact Us

If you have questions about our Refund Policy, please contact us:

• Email: support@knotic.io